Contact Us

At Ava Velle, we're here to make every shopping experience effortless and enjoyable. Whether you have a question before placing an order, need assistance after your purchase, or simply want to learn more about our collections, we'd love to hear from you.

Your satisfaction is always our priority.


📧 Reach Our Customer Care Team

Email:
info@avavelle.com

To help us assist you as quickly as possible, please include your order number (if applicable) along with a brief description of your inquiry.

Our Customer Care team typically responds within 24–48 business hours.


🕘 Business Hours

Monday – Friday

9:00 AM – 5:00 PM (EST)

Closed on weekends and U.S. public holidays.


📍 Business Address

Ava Velle

4314 Norbrook Dr Apt 1

Louisville, KY 40218

United States

Please Note: The address listed above is not a return address. Please do not send returned merchandise to this location. Contact our Customer Care team first to receive return authorization and the correct return instructions.


💬 How Can We Help?

Our team is happy to assist with:

  • Order updates and tracking
  • Product and sizing questions
  • Returns and refund requests
  • Shipping information
  • General inquiries and customer support

No matter the question, we're committed to providing a prompt and helpful response.


🌸 Our Promise

At Ava Velle, we believe every customer deserves thoughtful service and personal attention. From the moment you discover our brand to the day your order arrives, we're dedicated to delivering a shopping experience that's smooth, reliable, and enjoyable.

Thank you for choosing Ava Velle. We appreciate your trust and look forward to assisting you whenever you need us.