Refund policy
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At Ava Velle, we hope every purchase exceeds your expectations. If you're not fully satisfied with your order, you may request a return by following the policy outlined below.
You may submit a return request within 30 days after your order has been delivered.
To be eligible for a return, products must:
Returns that do not meet these conditions may be declined.
For hygiene and safety reasons, we cannot accept returns for:
Please contact our Customer Support team before sending any item back.
Email: info@avavelle.com
To help us process your request quickly, please include:
Once approved, we'll provide you with the authorized return instructions and the correct return address.
Unauthorized returns may not be accepted.
Unless you received a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping.
Shipping charges paid at checkout are non-refundable.
We also recommend using a shipping service that provides tracking, as Ava Velle cannot be responsible for returns lost or delayed during transit.
If your order arrives damaged or you receive the wrong item, please notify us within 7 days of receiving your package.
Please send:
After reviewing the information, we'll determine the best solution, which may include a replacement or refund when appropriate.
After your returned package arrives at our facility, it will be inspected before a refund decision is made.
If your return is approved, the refund will be processed to your original payment method within 5–10 business days.
Please note that banks and payment providers may require additional time to complete the transaction.
Orders may be canceled within 12 hours after purchase.
Once your order has entered processing or has already been dispatched, cancellation requests may no longer be possible.
To request an order cancellation, please email:
If a shipment is returned because it was refused, left unclaimed, or an incorrect shipping address was provided by the customer, any additional shipping expenses may be deducted from the refund amount where applicable.
If you have any concerns regarding your order, we kindly encourage you to contact our Customer Support team before opening a chargeback or payment dispute.
We'll make every effort to resolve the matter promptly and fairly.
The address displayed on our website is not our return address.
Please do not send returned merchandise to the address below.
Contact our Customer Support team first to receive return approval and the correct return instructions.
Ava Velle
Email: info@avavelle.com
Business Address:
4314 Norbrook Dr Apt 1
Louisville, KY 40218
United States
Not a Return Address
If you have any questions regarding returns or refunds, please contact info@avavelle.com. Our Customer Support team usually responds within 24–48 business hours and will be happy to assist you.
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