Shipping policy

At Ava Velle, we're committed to delivering your order with care, efficiency, and reliability. Please take a moment to review our Shipping Policy before placing your order.

Order Processing

Orders are typically prepared within 1–3 business days after payment has been successfully verified.

Please note:

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During holidays, promotional campaigns, or periods of high demand, processing may take a little longer than usual.
  • Once your order has been dispatched, a shipping confirmation email containing your tracking information will be sent to you.

Shipping Options

We currently offer shipping within the United States.

Standard Shipping

  • Order Amount: $0.00–$49.99
  • Shipping Fee: $12.00

Free Standard Shipping

  • Order Amount: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Order Amount: $0.00–$99.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Order Amount: $100.00 and above
  • Shipping Fee: FREE

Order Tracking

After your order has been shipped, you'll receive an email containing your tracking number.

Tracking updates generally become available within 24–48 hours after the carrier has received your package.

Shipping Information

Please review your shipping information carefully before completing your purchase.

Ava Velle is not responsible for delays, failed deliveries, or additional shipping costs resulting from inaccurate or incomplete shipping details provided by the customer.

Once an order has entered our fulfillment process, shipping information can no longer be changed.

Shipping Restrictions

Please be aware of the following shipping limitations:

  • We currently ship within the United States only.
  • We are unable to deliver to APO, FPO, or DPO military addresses.
  • Packages returned because they were refused, unclaimed, or addressed incorrectly may require an additional shipping fee before reshipment.

Lost or Damaged Deliveries

After your order has been transferred to the shipping carrier, responsibility for transportation rests with the carrier.

If your package arrives damaged, please contact the shipping carrier as soon as possible to begin a claim.

Please keep the following items:

  • The damaged merchandise
  • Original packaging
  • Shipping label
  • All packing materials

These materials may be requested during the carrier's claims investigation.

If you need assistance during the process, please contact our Customer Support team at info@avavelle.com.

Business Address Notice

The address listed below is provided for business correspondence only and is not a return address.

Please do not send returned merchandise to this location.

If you need to return an item, please contact our Customer Support team first to receive return authorization and the appropriate return instructions.

Contact Information

Ava Velle

Email: info@avavelle.com

Business Address:

4314 Norbrook Dr Apt 1
Louisville, KY 40218
United States

Not a Return Address

If you have any questions regarding shipping or your order, please contact info@avavelle.com. Our Customer Support team typically replies within 24–48 business hours and is always happy to assist you.