Terms of service

Welcome to Ava Velle. These Terms of Service ("Terms") govern your access to and use of our website, including browsing, purchasing products, and interacting with our services. By using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

1. Eligibility

By accessing or using this website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian.
  • All information you provide is truthful, accurate, and up to date.
  • You will use this website only for lawful purposes.
  • You will not interfere with the security, operation, or functionality of the website.

Ava Velle reserves the right to refuse service, suspend accounts, or cancel orders at its sole discretion when necessary.

2. Product Information

We work hard to ensure that product descriptions, images, pricing, and other information displayed on our website are as accurate as possible.

However, please note:

  • Product colors may vary slightly due to monitor settings and screen resolutions.
  • Measurements may vary slightly because of manual measuring methods.
  • Product availability may change without prior notice.

We reserve the right to update, modify, discontinue, or limit any product at any time.

3. Prices & Payment

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Orders will only begin processing after payment has been successfully authorized.

We reserve the right to:

  • Correct pricing or typographical errors.
  • Decline or cancel orders affected by technical or inventory issues.
  • Refuse transactions suspected of fraud or unauthorized activity.

If payment has already been processed for a canceled order, a full refund will be issued to the original payment method.

4. Order Acceptance

Submitting an order does not automatically constitute acceptance.

We may refuse or cancel an order for reasons including, but not limited to:

  • Product unavailability
  • Payment authorization failure
  • Pricing or inventory inaccuracies
  • Suspected fraudulent activity
  • Shipping limitations
  • Violations of these Terms

5. Shipping

Shipping services are provided in accordance with our Shipping Policy.

Estimated delivery dates are provided for reference only and are not guaranteed. Delivery may be affected by circumstances beyond our control, including weather conditions, carrier delays, public holidays, customs inspections, or inaccurate shipping information.

Once an order has entered processing, the shipping address cannot be changed.

Please review our Shipping Policy for complete shipping information.

6. Returns & Refunds

All return and refund requests are handled according to our Return & Refund Policy.

Returned items must meet all eligibility requirements before a refund, replacement, or store credit can be approved.

7. Intellectual Property

All materials available on this website, including but not limited to:

  • Logos
  • Product photographs
  • Graphics
  • Icons
  • Product descriptions
  • Text
  • Website design and layout

are the exclusive property of Ava Velle and are protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, republished, modified, or otherwise used without prior written authorization.

8. Acceptable Use

By using this website, you agree that you will not:

  • Violate any applicable laws or regulations.
  • Upload malicious software, viruses, or harmful code.
  • Attempt unauthorized access to our systems or data.
  • Engage in fraudulent or deceptive activities.
  • Disrupt or interfere with the operation or security of the website.

Violation of these Terms may result in account suspension, order cancellation, or other legal remedies where permitted by law.

9. External Links

Our website may occasionally contain links to third-party websites for your convenience.

Ava Velle does not control or endorse these websites and is not responsible for their content, security, privacy practices, or terms of use. Accessing third-party websites is at your own discretion and risk.

10. Disclaimer

This website and all products and services offered through it are provided on an "as available" and "as is" basis.

To the fullest extent permitted by applicable law, Ava Velle disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, and uninterrupted website availability.

11. Limitation of Liability

To the fullest extent permitted by law, Ava Velle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website or the purchase of our products.

Our total liability for any claim shall not exceed the amount paid for the applicable order.

12. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

By continuing to use our website, you acknowledge that you have read and accepted our Privacy Policy.

13. Updates to These Terms

We may revise these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

Any updates become effective immediately after they are posted on this page. Continued use of the website following any revisions constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes arising from these Terms or your use of this website shall be resolved in a court with appropriate jurisdiction.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Ava Velle

Email: info@avavelle.com

Business Address:

4314 Norbrook Dr Apt 1
Louisville, KY 40218
United States

Not a Return Address

Our Customer Support team generally responds within 24–48 business hours and will be happy to assist you.